Refund policy

Return & Refund Policy

Last Updated: September 12, 2026

STZYKUSTOM LLC ("STZYKUSTOM," "we," "us," or "our") sells decals, stickers, apparel, custom products, and other made-to-order products through our website.

Because many of our products are custom-made or produced specifically for each customer, ALL SALES ARE FINAL.

By placing an order with STZYKUSTOM, you acknowledge and agree to the terms of this Return & Refund Policy.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable law.

1. All Sales Are Final

All sales are final.

STZYKUSTOM does not accept returns, exchanges, or refunds for orders once they have been placed, except where required by applicable law or where STZYKUSTOM determines that a replacement is appropriate under the terms of this policy.

This applies to:

  • Custom decals.
  • Stickers.
  • Automotive decals.
  • Custom designs.
  • Apparel.
  • Personalized products.
  • Made-to-order products.
  • Standard products.
  • Sale or promotional items.
  • Any other products purchased through our website.

Please carefully review your order before completing your purchase.

2. Check Your Order Before Purchasing

The customer is responsible for reviewing all order information before submitting the order.

For custom products, this includes making sure that all information is correct, including:

  • Spelling.
  • Names.
  • Numbers.
  • Dates.
  • Text.
  • Fonts.
  • Colors.
  • Decal size.
  • Product size.
  • Quantity.
  • Vehicle information.
  • Design selections.
  • Customization options.
  • Artwork.
  • Images.
  • Logos.
  • Other information submitted with the order.

Please double-check everything before placing your order.

Once an order has been submitted, it may enter production shortly afterward. We cannot guarantee that changes or cancellations will be possible.

3. Customer Errors

STZYKUSTOM is not responsible for mistakes or incorrect information provided by the customer.

If we produce your product according to the information you submitted, the order is considered correctly fulfilled even if you later discover that the information you provided was incorrect.

Customer errors include, but are not limited to:

  • Incorrect spelling entered by the customer.
  • Incorrect names or numbers.
  • Incorrect dates.
  • Incorrect decal size selected by the customer.
  • Incorrect product selected.
  • Incorrect color selected.
  • Incorrect font selected.
  • Incorrect quantity ordered.
  • Incorrect vehicle information.
  • Incorrect customization information.
  • Incorrect artwork submitted by the customer.
  • Low-quality artwork or images supplied by the customer.
  • Ordering a product that does not fit the customer's intended application.
  • Changing your mind after placing an order.
  • No longer wanting the product.

Customer errors are not eligible for refunds, returns, exchanges, or free replacements.

4. Custom Artwork and Customer-Submitted Information

Some STZYKUSTOM products may require customers to submit artwork, photographs, logos, graphics, text, or other information.

You are responsible for making sure that all submitted information is accurate and that you have the necessary rights or permissions to use any artwork, photograph, logo, trademark, or other content you submit.

If you submit an incorrect design, image, spelling, color, size, or other information and we produce the product according to what you submitted, the order is not eligible for a refund, return, exchange, or replacement.

STZYKUSTOM is not responsible for errors contained in customer-provided artwork or information.

5. STZYKUSTOM Production Errors

If STZYKUSTOM makes an error while producing your order, we want the opportunity to correct it.

A production error may include situations where:

  • We incorrectly reproduce text that you submitted correctly.
  • We produce a substantially different design from the design you ordered.
  • We produce the wrong size compared with the size you ordered.
  • We produce the wrong color compared with the color you selected.
  • We send a substantially different product from the product ordered.

If we determine that the mistake was made by STZYKUSTOM, we may provide a replacement at no additional charge.

Replacement Instead of Refund

If STZYKUSTOM made the error, the standard remedy is a replacement product.

We do not provide cash refunds for production errors.

The replacement will generally be made according to the original order specifications.

6. Incorrect or Damaged Orders

If you believe that we sent you the wrong product or that your product arrived damaged, contact us as soon as reasonably possible after receiving your order.

Email:

stzykustom@gmail.com

Please include:

  • Your order number.
  • Your name.
  • A description of the problem.
  • Clear photographs of the product.
  • Photographs of the packaging if the package or product arrived damaged.

We may request additional information or photographs to determine what happened.

After reviewing your claim, we will determine whether the issue was caused by STZYKUSTOM, shipping, the customer's order information, or another circumstance.

If the issue is determined to be a STZYKUSTOM production or fulfillment error, we may provide a replacement at no additional charge.

7. No Refunds for Sizing or Fit

Customers are responsible for selecting the correct product and size for their intended use.

This is especially important for decals and automotive products.

Before ordering, please review all available product information, measurements, sizing information, and application information.

If you select the wrong size or determine after receiving the product that it is not the size you wanted, the product is not eligible for a refund, return, exchange, or replacement.

8. Decal Application

Customers are responsible for properly applying their decals and following any application instructions provided by STZYKUSTOM.

STZYKUSTOM is not responsible for:

  • Improper installation.
  • Incorrect application.
  • Applying a decal to an unsuitable surface.
  • Damage caused during installation.
  • Bubbles or wrinkles caused by application.
  • Removing and reapplying a decal incorrectly.
  • Damage to a decal caused by improper handling.
  • Failure to follow application instructions.

Once a decal has been applied, we cannot accept it as a return or issue a refund because of application-related problems.

If you are unsure about how to apply your decal, please contact us before attempting installation.

9. Order Changes and Cancellations

Please review your order carefully before submitting payment.

Because our products may be custom-made and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to request a change or cancellation, contact us immediately at:

stzykustom@gmail.com

We will determine whether the request can be accommodated.

A cancellation request does not guarantee that an order will be canceled.

Once production has started, the order generally cannot be changed or canceled.

10. Refund Policy

STZYKUSTOM does not offer refunds.

This includes refunds requested because:

  • You changed your mind.
  • You ordered the wrong product.
  • You selected the wrong size.
  • You entered incorrect information.
  • You entered incorrect spelling.
  • You selected the wrong color.
  • You selected the wrong design.
  • You provided incorrect artwork.
  • The product does not fit your intended application.
  • You no longer need the product.
  • You do not like the product after receiving it.
  • You improperly applied or installed the product.

If STZYKUSTOM makes a verified production or fulfillment error, our standard remedy is to provide a replacement, not a monetary refund.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable law.

11. Returns and Exchanges

We do not accept product returns or exchanges.

Because many STZYKUSTOM products are custom-made or made to order, returned products generally cannot be resold.

For this reason, customers should carefully review their order before purchasing.

If STZYKUSTOM makes a verified production or fulfillment mistake, we may send a replacement without requiring the original product to be returned unless we specifically request otherwise.

12. Replacement Requests

If you believe your order contains a STZYKUSTOM production or fulfillment error, contact us at:

stzykustom@gmail.com

Please provide your order number, a description of the issue, and photographs when applicable.

If we approve a replacement, we will provide instructions for the replacement process.

Replacement products will generally be made according to the original order information.

If the original order contained customer-provided incorrect information, the replacement will not be used to correct that customer error.

13. Shipping Damage

If your package appears to have been damaged during shipping, please take photographs of the package and product and contact us as soon as possible.

We may work with the shipping carrier or other applicable service provider to investigate the issue.

Shipping damage does not automatically qualify for a refund.

If a replacement is appropriate, we may provide a replacement product at our discretion and in accordance with applicable law.

14. Lost or Stolen Packages

Once an order has been shipped, customers are responsible for providing an accurate and secure shipping address.

STZYKUSTOM is not responsible for packages that are:

  • Delivered to the address provided by the customer.
  • Lost after confirmed delivery.
  • Stolen after delivery.
  • Delivered to an incorrect address because of incorrect information provided by the customer.

If tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the applicable shipping carrier.

We may assist with contacting the carrier when appropriate, but a confirmed delivery does not automatically qualify for a refund or replacement.

15. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

A returned package caused by an incorrect customer-provided address does not qualify for a refund.

16. Sale and Promotional Products

Unless otherwise required by applicable law, products purchased during sales, promotions, discounts, or special offers are also subject to this Return & Refund Policy.

All sales remain final.

17. Policy Exceptions Required by Law

STZYKUSTOM's "all sales are final" policy applies to the fullest extent permitted by applicable law.

Nothing in this policy is intended to remove, restrict, or waive any consumer right or remedy that applicable law prohibits us from excluding.

Where applicable law requires a refund, return, cancellation, replacement, or other remedy, we will comply with that legal requirement.

18. Contact Us

If you have a question about an order or believe STZYKUSTOM made a production or fulfillment error, please contact us:

STZYKUSTOM LLC

Email: stzykustom@gmail.com

When contacting us about an order, please include your order number and a clear description of the issue.

We will review the information provided and determine whether the issue qualifies for a replacement under this policy.

STZYKUSTOM does not guarantee refunds, returns, exchanges, or replacements except where specifically provided by this policy or required by applicable law.